| Frequently Asked Questions |
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California is a year-round travel destination, with weather that will please everyone from snowbirds to sun worshippers. The best time to visit really comes down to what you want to do and what you want to see. California is in the Pacific Time Zone (GMT minus 8 hours). The state observes daylight saving time. Daylight savings time is in effect from the 2nd weekend in March to the 1st weekend in November. During this time, clocks are set one hour ahead to maximize daylight hours.
You must complete customs and immigrations formalities at the first point of arrival in the U.S., whether or not it's your final destination.
One U.S. dollar is composed of 100 cents (¢). Cents come in coin denominations of 1¢ (called a penny), 5¢ (nickel), 10¢ (dime), 25¢ (quarter) and 50¢ (called a half-dollar or fifty-cent piece) . There are two US$1 coins (the smaller, copper-colour "Sacagawea" and the large, silver-colour "Susan B Anthony"), but they are seldom used. U.S. bills are all the same green colour and size and come in denominations of US$1, US$5, US$10, US$20, US$50 and US$100. The US$2 bill has been almost entirely removed from circulation, but it is still legal currency.
You should ensure that you have comprehensive travel insurance before you travel. If you intend to drive in California, you should check your car rental insurance covers occupants of your vehicle and any third party claims, including personal injury. Airports at San Francisco, Los Angeles, San Jose and San Diego all have currency exchange offices.
The easiest and often most economical way to obtain cash in U.S. dollars is by withdrawing it from an automatic teller machine (ATM). Even the smallest towns in California usually have at least one ATM. Cirrus, Plus, Star and Maestro are the most commonly accepted networks, and these are available at nearly all ATMs. Most ATMs charge a service fee of between US$1 and US$2.50. Your bank may also charge a service fee on top of this. You may encounter problems if your personal identification number (PIN) is longer than four digits. If it is, contact your bank about creating a shorter PIN. Visa, MasterCard and American Express are widely accepted throughout California. Whether you intend to pay with a credit card or not, credit cards are almost invariably required if you plan to rent or reserve just about anything. Although not as commonly used as they once were, traveler's checks are still a good way to carry a large amount of cash that can be replaced in the case of loss or theft. Cheques in small denominations (US$20 to US$50) are widely accepted throughout California and can be used just like cash at many hotels and restaurants. Be sure they're in U.S. dollars unless you plan to change them into local currency at a bank or exchange bureau. American Express and Visa Travellers Cheques are the most commonly accepted brands. To report missing credit cards, travellers cheques or travellers cheque cards, call the corresponding freephone numbers: Credit Cards American Express: 800-528-4800 Diners Club: 800-234-6377 Discover: 800-347-2683 MasterCard: 800-826-2181 Visa: 800-336-8472 Travellers Cheques American Express: 800- 221-7282 MasterCard: 800-223-9920 Thomas Cook: 800-223-7373 Visa: 800-227-6811 Get used to tipping. At restaurants, unless you order and pay at the counter, tipping is expected to the point of being a requirement. To leave less than 15% of the pre-tax total is to beseech the rabid scorn of the entire restaurant staff. It is common to tip 18% to 20% if the service is exceptional. Finer restaurants often include a 15% to 18% service charge for parties of six or more, which takes the place of a tip. Tip bartenders between US$0.50 and US$1 per drink. Tip taxi drivers US$1 to US$3 (most people just round up to the nearest US$5). Tip hotel porters US$1 to US$3 per bag, and valet parkers the same upon returning your car. On package tours, guides and drivers usually get $10 per day from the group as a whole: check whether this has already been figured into your cost and pre-paid. For local sightseeing tours, you may individually tip the driver or guide if he or she has been helpful or informative; the amount is at your discretion. Tipping is also appropriate at a beauty salon or spa (haircut, manicure, massage, etc., at 15% of total bill. To purchase or consume alcohol in California you must be 21 years of age. Proof of age is often requested, so carry photo identification that gives your date of birth. Some grocery stores sell beer and wine (and will also request a photo ID). It is illegal to carry open containers of alcohol in your car or any public area that isn't zoned for alcohol consumption, and it is illegal to drive while intoxicated. Choose a "designated driver" in your group (someone who will abstain from drinking alcohol) who will be responsible for driving you home. California uses the same electrical current (110V, 60Hz) and outlet/plug types as Canada. Plugs either have two flat pins (Type A) or two flat pins plus a round grounding pin (Type B). The U.S. uses a partial metric and English system of weights and measures. Metric equivalents are: 1 inch = 2.5 centimetres 1 foot (12 inches) = 0.3 meter 1 yard (3 feet) = 0.9 meter 1 mile (5280 feet) = 1.6 kilometres 60 miles per hour = 100 kilometre per hour 1 ounce = 28 grams 1 pound (16 ounces) = 0.45 kilogram 1 quart (liquid) = 0.9 litre.
(888) US-1-INFO provides free access to emergency services and travel assistance in more than 140 languages. Smoking is prohibited in all public buildings (including restaurants, bars and casinos) and enclosed spaces throughout California. It is illegal to smoke within 20 feet of doorways or windows of government buildings. Most large hotels have designated smoking rooms; if you smoke, request one – most hotels will fine guests who smoke inside a non-smoking room. Many cities in California (including half the cities in San Diego County) have passed ordinances prohibiting smoking in all public places. It is even illegal to smoke on certain beaches in Southern California – watch for signs! To place a call from your hotel, you often must first dial an access code. Check the instructions on the phone, or ask the concierge or front desk clerk for assistance. To reach the police, fire brigade or ambulance, dial 9-1-1. This number is only to be used in a true emergency. Most long-distance and international calls can be dialled directly from any phone. For calls within the United States and to Canada, dial 1 followed by the area code and the seven-digit number. For international calls, dial 0-1-1 followed by the country code, city code, and the telephone number of the person you are calling. Calls to area codes 800, 888, 866, and 877 are freephone numbers, but a hotel access charge may still apply. For reversed-charge or collect calls and for person-to-person calls, dial 0 (zero, not the letter "O") followed by the area code and number you want. Specify to the operator that you are calling collect or person-to-person, or both. If your operator-assisted call is international, ask for the overseas operator. For directory assistance within the U.S., dial 4-1-1. Banks, government offices and post offices are closed on the national holidays listed below. In addition, some attractions and many stores, restaurants and museums may be closed or have limited hours (call ahead to check). January 1 (New Year's Day) the third Monday in January (Martin Luther King Jr. Day) the third Monday in February (Presidents' Day) the last Monday in May (Memorial Day) July 4 (Independence Day) the first Monday in September (Labour Day) the second Monday in October (Columbus Day) November 11 (Veterans' Day) the fourth Thursday in November (Thanksgiving Day) December 25 (Christmas)
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